Key Job Responsibilities
Understand customer complaints regarding mobile phones, laptops, tablets, and accessories.
Register service jobs accurately in the service management system.
Explain repair procedures, estimated costs, and delivery timelines to customers.
Coordinate with technicians regarding repair status and spare parts availability.
Provide regular service updates to customers via phone, WhatsApp, SMS, or email.
Handle customer inquiries, complaints, and feedback politely and professionally.
Ensure timely delivery of repaired devices after quality verification.
Collect service charges, issue payment receipts, and maintain payment records.
Maintain customer database and service history accurately.
Follow up with customers after service completion to ensure satisfaction.
Promote Annual Maintenance Contracts (AMC), accessories, extended warranty, and company services.
Maintain confidentiality of customer data and devices.
Escalate unresolved customer issues to the Service Manager.
Coordinate with logistics/courier for pickup and delivery services when required.
Ensure the reception and customer waiting area remains clean and organized.
Meet customer satisfaction (CSAT)



and service quality targets.
Maintain daily reports on customer visits, service bookings, and pending jobs.
Build long-term customer relationships to encourage repeat business and referrals.

Daily Duties
Answer phone calls, WhatsApp messages, and emails.
Open recent service tickets.
Update repair status.
Coordinate with technicians.
Inform customers about completed repairs.
Deliver repaired devices.
Collect payments.
Prepare daily service reports.
Follow up on pending repairs and customer feedback.

Required Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Basic knowledge of mobile phones, laptops, and common hardware/software issues.
Computer proficiency (MS Office, CRM, billing software).
Positive documentation and record-keeping skills.
Problem-solving and conflict resolution abilities.
Ability to work under pressure.
Qualified appearance and positive attitude.
Time management and multitasking skills.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Kannur
🏢 Magnus Store & Care
📍 Kannur