We are looking for a energetic and result-oriented CRM Manager to lead the Customer Relationship Management department, ensuring superior client servicing, productive operations, and long-term relationship building for our real estate projects.
Key Responsibilities:
Lead and manage the CRM team to deliver excellent customer service and relationship management.
Oversee the entire post-sales process, from booking to handover and possession.
Establish and implement CRM policies, SOPs, and performance standards.
Build and maintain strong customer relations through consistent communication and service excellence.
Handle escalated customer concerns and ensure quick resolutions.
Coordinate closely with Finance, Sales, Legal, and Projects departments for seamless operations.
Monitor and drive timely collection of payments and documentation compliance.
Prepare and present CRM performance reports to senior management.
Implement strategies to enhance customer satisfaction and retention.
Desired Candidate Profile:
Graduate/Postgraduate in Business Administration, Real Estate Management, or related field.
7 to 10 years of hands-on experience in CRM for Real Estate projects.
Proven team leadership and management skills.
Excellent communication, problem-solving, and client-handling abilities.
Proficiency in CRM tools and data analysis.
Strong understanding of real estate documentation, payment schedules, and RERA compliance.
Job Types: Full time, Permanent
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
📌 Crm Manager – Real Estate Gurugram
🏢 mapplehill credits Holdings and Leasing
📍 Gurugram
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