Job Description – Debt Collection Agent

Job Title: Debt Collection Agent
Department: Collections / Recovery
Location: Kirti Nagar , Industrial Area
Employment Type: Full time

Job Summary

We are looking for a motivated and result-oriented Debt Collection Agent to recover outstanding payments from customers while maintaining a professional and respectful approach. The ideal candidate should have excellent communication, negotiation, and follow-up skills to achieve collection targets.

Key Responsibilities
Contact customers via phone to collect overdue payments.
Follow up with customers regarding pending dues and payment commitments.
Negotiate repayment plans within company guidelines.
Maintain accurate records of customer interactions and payment updates.
Resolve customer queries related to outstanding balances.
Meet daily, weekly, and monthly collection targets.
Escalate unresolved or high-risk cases to the Team Leader.
Ensure compliance with company policies and applicable collection regulations.




Coordinate with internal teams for account updates and issue resolution.

Required Skills
Excellent communication and negotiation skills.
Robust convincing and objection-handling abilities.
Basic computer knowledge and MS Excel proficiency.
Ability to work under pressure and achieve targets.
Good listening and problem-solving skills.
Qualified and customer-focused attitude.

Qualifications
Minimum: 12th Pass / Graduate (Preferred).
Freshers and experienced candidates are welcome to apply.
Experience in Collections, Recovery, BPO, Telecalling, or Customer Service is an added advantage.

Preferred Experience
0–3 years of experience in Debt Collection, Recovery, or Telecalling.

Working Hours

As per company standards and candidate experience.

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Collection Executive Kirti Nagar (India)
🏢 Regain Associates
📍 India