Team Leadership & Performance Management
Lead, guide, and coordinate with all branch team members (sales, accounts, and operations) to ensure daily tasks and targets are met.
Review daily reports from:
Accounts Team (cash balance, gold movement, interest collected, repledging)
Sales Team (leads generated, conversions, renewals, takeovers)
Set and assign daily/weekly/monthly sales targets for the sales team.
Monitor individual and team KPIs, offering support and interventions where needed.
Sales & Business Development
Drive branch performance to achieve or exceed monthly sales and loan disbursement targets.
Plan and execute local offline marketing campaigns such as:
Village camps
Tie-ups with jewelers and self-help groups
Festival-based promotions
Encourage team participation in customer acquisition and retention activities.
Daily Review & Coordination
Conduct daily morning hurdle meetings with the team for:
Reviewing the previous day's performance
Discussing pending recoveries
Aligning on daily goals and strategies
Hold recovery meetings to track overdue accounts and support recovery team coordination.
Operational Oversight
Ensure smooth functioning of the branch by:
Verifying daily cash and gold balances




Overseeing gold appraisal, disbursement, and documentation
Ensuring proper repledging and refinancing processes
Coordinate with the operations inside and outside executives for timely task completion.
Resource & Asset Management
Ensure sufficient cash availability for daily operations, including loan disbursal and renewals.
Maintain the branch infrastructure, assets, and security (CCTV, vault, furniture, etc.).
Ensure the branch has sufficient stock of marketing materials, forms, and office supplies.
Customer Experience & Relationship
Ensure excellent customer service standards across all interactions.
Resolve escalated customer complaints promptly and professionally.
Promote customer loyalty and build long-term client relationships for repeat business.
Compliance & Reporting
Ensure 100% compliance with company policies, regulatory norms, and internal audits.
Submit daily/weekly/monthly reports to department heads on:
Sales performance
Cash/gold movement
Operational status
Marketing activities and leads

Pay: ₹28,000.00 - ₹30,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Senior Branch Manager Dindigul
🏢 UGS Group of Companies
📍 Dindigul