Location, Department Unit and Reporting

Location: Noida

Department: KONNECT

Reporting To: Deputy Manager

Basic Functions/ Job Responsibility
Responsible for a variety of administrative and coordination tasks that contribute to the overall success of our events.
Support our current and future clients/sponsors via email, chat, and phone.
Maintain accurate and up-to-date customer records, including contact information, communication history, and relevant details.
Collaborate with various teams, including Content, Social Media, Community, Website, Finance, Admin and Legal, to ensure a cohesive approach to customer success.
Handle administrative duties such as scheduling meetings, preparing ppt/excel reports, and managing documentation.
Effectively engaging with the client to close post event activities like video interview, blogs, vlog, LinkedIn Live,



webinars well in time.
Building a solid rapport with the client to get the payment on time.
Travel for the events/conferences, whenever necessary.

Knowledge, Skills, Qualifications, Experience
Bachelor’s degree or Equivalent.
Minimum of 5 years’ experience of managing the customer success experience.
Candidate should be fluent in spoken and written English skills.
Excellent telephone etiquettes and willingness to engage with customers and clients in person, by phone or digitally.
Driven and hardworking.
Robust work ethics with a positive and results oriented attitude.
Should have hands on working experience of MS Office (ppt, excel, doc) & Outlook.

📌 Customer Success Associate Third Party Payroll Noida
🏢 Nasscom
📍 Noida