Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet and monitor SLAs for support issues in conjunction with the rest of the teams

Interface with customers, understand their requirements and deliver complete data solutions

Triage many possible courses of action in a high-ambiguity setting, making use of both quantitative analysis and business judgment

Address and effectively manage sensitive issues and manage escalations from business teams

Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers and Ad Operations to help identify, report, and resolve issues quickly





Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, figuring out if the issue is a software issue or data issue.

Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)

Robust written and verbal communication skills. Excellent ability to present complex technical information in a explicit and concise manner to a variety of audiences, including non-technical

Experience with Big Data technologies such as Kafka.

Btech /Bachelors degree in CS/IT or related field

📌 Big Data Application Support Engineer Fresher Kakkanad
🏢 Tranzmeo
📍 Kakkanad