Handling inbound calls
Providing resolution to customer complaints/queries
Escalating complaints to the right level as per escalation matrix
Ensuring loop closure of escalated complaints –informing customer
Capturing Customer Satisfaction level with solution provided.
Making other outbound calls on provided database.
Branch Visit
Graduate
2–3 years of experience in hardcore inbound and outbound calling (preferably loan/financial products)
Fluency in Tamil/Kannada
Valuable communication skills
Basic computer knowledge with working knowledge of MS Excel
Pay: ₹15,000.00 - ₹25,000.00 per month
Experience:
Customer care: 1 year (Preferred)
Language:
Tamil/Kannada (Required)
Work Location: In person
📌 Customer Care Executive Voice Process Bidhannagar
🏢 3point HRM Consultancy
📍 Bidhannagar
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