Job Description – Assisted Service Executive

Location: ABP Head Office, Chandni Chowk, Kolkata

About the Role

We are looking for a customer-focused Assisted Service Executive to manage client relationships, provide personalized matchmaking assistance, and deliver an exceptional customer experience. The role also involves achieving business targets through membership renewals, upgrades, and premium service conversions.

Key Responsibilities
Build and maintain strong customer relationships.
Understand customer preferences and recommend suitable profiles.
Conduct regular follow-ups and ensure customer satisfaction.
Handle customer queries and resolve concerns professionally.
Drive membership renewals, upgrades, and premium service sales.
Maintain accurate CRM records and service documentation.
Achieve assigned revenue and conversion targets.

Eligibility
Higher Secondary (12th Pass) or Bachelor's Degree in any discipline.




0–5 years of experience in Customer Service, Relationship Management, Sales, BPO, Banking, Insurance, Hospitality, or the Matrimony industry.
Freshers with excellent communication skills are encouraged to apply.

Key Skills
Excellent communication and interpersonal skills.
Customer-centric approach with robust relationship management.
Sales, negotiation, and problem-solving abilities.
Proficiency in MS Office and CRM tools.
Ability to work in a target-driven environment.

Compensation & Benefits
Competitive Fixed Salary + Attractive Performance Incentives
PF & ESI Advantages
Career Growth Opportunities
Professional Training & Development
Friendly and Collaborative Work Environment

Pay: ₹14,000.00 - ₹19,000.00 per month

Advantages:
Provident Fund

Work Location: In person

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