About Us:
KIDSS TALK is a premium baby and kidswear retail brand with a growing presence across Tamil Nadu. We're looking for a dedicated CRM Executive to strengthen our customer relationships and drive repeat engagement through structured calling and CRM management.
Key Responsibilities:
Study existing customer and call data thoroughly before initiating outreach
Set up and continuously refine the CRM calling workflow for maximum effectiveness
Make tele-calling follow-ups with customers
Manage and update customer data in the CRM portal
Send WhatsApp, SMS, and RCS campaigns
Filter and segment CRM data as per requirements
Handle customer queries and objections professionally, ensuring a positive brand experience
Use AI tools to analyze customer data, personalize outreach, and improve calling efficiency
Collaborate with the sales/marketing team to align calling campaigns with business goals
Required Skills & Qualifications:
Prior experience in tele-calling, BPO, or CRM roles preferred
Fluent in Tamil and English (spoken and written)
Patient, process-driven, and detail-oriented approach to work
Transparent, pleasant, and confident communication style
Solid listening skills with the ability to handle rejection positively and professionally
Comfortable leveraging AI tools (e.g., for customer insights, call scripting, data analysis) to work smarter
Preferred Experience: Minimum one year in tele-calling, customer service, or CRM-related roles
Freshers with basic CRM/communication knowledge
Candidates with retail, customer service, or marketing experience
(freshers with robust communication skills and AI familiarity may also apply)