We are looking for an Aruba ClearPass L1 Support Engineer to provide Level 1 operational support for Aruba ClearPass Network Access Control (NAC) settings. The ideal candidate should have a basic understanding of Aruba ClearPass, enterprise networking, authentication technologies, and incident management. The role involves monitoring, troubleshooting, and escalating issues while ensuring high availability of network authentication services.
Key Responsibilities
Monitor Aruba ClearPass services and ensure uninterrupted authentication services.
Handle L1 incidents, service requests, and alerts related to Aruba ClearPass.
Perform basic troubleshooting for authentication failures and connectivity issues.
Monitor RADIUS, TACACS+, and 802.1X authentication logs.
Create,
modify, and disable user accounts as per approved requests.
Support Active Directory (AD/LDAP) integration-related issues.
Assist in onboarding endpoints and troubleshooting guest access issues.
Escalate complex issues to L2/L3 teams with detailed troubleshooting information.
Maintain incident records, SOPs, and knowledge base documentation.
Participate in shift-based operations and ensure SLA compliance.
Pay: ₹300,000.00 - ₹380,000.00 per year
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Nac Support Bengaluru (India)
🏢 Frontier Business Systems
📍 India
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