Rutova Stays is a rapid-growing serviced apartment brand in Delhi, offering premium accommodations for business travelers, families, medical tourists, corporate guests, and long-stay visitors. We are looking for a proactive Booking Executive who can maximize occupancy, provide exceptional guest support, and manage reservations across multiple booking platforms.

Reservation Management
Handle bookings from Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda, and direct website inquiries.
Respond to guest inquiries within 2–5 minutes.
Manage reservation confirmations, cancellations, and modifications.
Ensure booking details are accurate before guest arrival.
Coordinate with the Front Office and Operations Team.

Revenue & Occupancy Management
Monitor occupancy levels daily.
Optimize room allocation.
Suggest pricing updates based on demand.
Coordinate with Revenue Manager to maximize ADR and RevPAR.
Reduce vacant nights and booking gaps.

Guest Communication
Answer phone calls, WhatsApp messages, emails, and OTA messages professionally.
Share property details and payment instructions.
Assist guests before, during, and after their stay.
Handle special requests and upselling opportunities.

PMS & Channel Manager
Update reservations in the PMS.
Maintain rate parity across OTAs.




Ensure inventory synchronization.
Report booking discrepancies immediately.

Coordination
Inform Housekeeping about arrivals and departures.
Coordinate maintenance for room readiness.
Ensure smooth check-in and check-out processes.
Follow up on guest feedback and reviews.

Sales Responsibilities
Convert inquiries into confirmed bookings.
Upsell room upgrades and long-stay packages.
Build relationships with corporate clients and repeat guests.
Generate direct bookings through WhatsApp and phone inquiries.

Required Skills
Excellent communication in English and Hindi
Customer service mindset
Sales and negotiation skills
Solid follow-up ability
Ability to work under pressure
Attention to detail
Skilled telephone etiquette
Basic Excel and Google Sheets knowledge
Use ChatGPT or similar AI tools to draft qualified responses for guest inquiries.
Generate personalized replies for Airbnb, Booking.com, MakeMyTrip, Goibibo, WhatsApp, and email conversations.
Create upselling messages for airport transfers, early check-in, late check-out, long stays, and premium apartments.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Booking Executive Reservations Delhi (India)
🏢 Rutova stays
📍 India