TECHNICAL SUPPORT EXECUTIVE
Provide technical support and assistance to customers through various channels, including phone, email, chat, remote sessions, and on-site visits, ensuring timely resolution of customer queries and issues.
Diagnose, troubleshoot, and resolve software, networking, and application-related problems by identifying root causes and implementing effective solutions to minimize downtime and enhance customer satisfaction.
Install, configure, and maintain software applications, operating systems, and related IT equipment according to customer requirements and company standards.
Conduct product demonstrations and training sessions for customers,

Desired Candidate Profile

Freshers with DIPLOMA/BCA/MCA preferred

Should Have Good Knowledge About Computer Systems basics





Customer focus and being attentive.

Positive communication skill in English and Hindi.

Job Types: Full time, Permanent, Fresher

Salary: ₹12,000.00 - ₹25000.00 per month

Perks:

Cell phone reimbursement

Food provided (lunch)

ESI AND PF

Paid time off

Schedule:Day shift

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits:
Cell phone reimbursement
Food provided
Leave encashment
Paid sick time
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Technical support: 1 year (Preferred)

Work Location: In person

📌 Technical Support Executive Kochi
🏢 Xtend Technologies
📍 Kochi