We are looking for a proactive and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for managing customer relationships, handling inquiries, ensuring excellent customer satisfaction, and maintaining long-term client engagement.
If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering exceptional customer service, we'd love to hear from you.
Key Responsibilities
Build and maintain robust relationships with customers.
Handle customer inquiries via phone, WhatsApp, email, and in person.
Follow up with leads and existing customers.
Schedule appointments and coordinate with internal teams.
Resolve customer complaints promptly and professionally.
Maintain customer records and update CRM systems.
Ensure high customer satisfaction throughout the customer journey.
Coordinate with the sales and operations teams.
Collect customer feedback and provide insights for improvement.
Achieve customer retention and engagement targets.
Experience
Customer Relationship Executive: 1 year (Required)