Job Summary

The Customer Relationship Executive (CRE) is responsible for providing excellent customer service by managing customer interactions before, during, and after vehicle service. The CRE ensures timely follow-ups, service reminders, customer feedback collection, complaint resolution, and supports customer retention initiatives to achieve high customer satisfaction.

Key Responsibilities
Welcome customers and provide courteous assistance.
Schedule service appointments and coordinate with the Service Advisor.
Make reminder calls for periodic vehicle servicing.
Conduct post-service feedback calls to measure customer satisfaction.
Record and resolve customer complaints promptly.
Escalate unresolved issues to the Service Manager.
Maintain accurate customer records in the Dealer Management System (DMS).
Follow up on pending service jobs and ensure timely communication with customers.




Promote service campaigns, annual maintenance packages, accessories, and value-added services.
Generate daily, weekly, and monthly customer follow-up reports.
Maintain confidentiality of customer information.
Support the service team in achieving Customer Satisfaction (CSAT) and Customer Experience (CX) targets.

Qualifications
Bachelor's Degree or Diploma in any discipline.
0–2 years of experience in customer service, telecalling, or the automobile industry (preferred).
Freshers with excellent communication skills may also apply.

Job Type: Full time

Pay: ₹11,000.00 - ₹13,000.00 per month

Perks:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Neyyattinkara
🏢 PIONEER BAJAJ
📍 Neyyattinkara