Tele Collections Executive – Personal Loan & Business Loan Collections

Location: Bangalore
Employment Type: Full-time
Work Mode: In office
Joining: Immediate

About the Role

We are looking for experienced Tele Collections Executives to manage collections for Personal Loan and Business Loan portfolios. The ideal candidate should have excellent communication, negotiation, and customer handling skills with prior experience in the NBFC/BFSI industry.

Key Responsibilities
Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts.
Follow up with customers regarding pending EMI payments and ensure timely collections.
Negotiate repayment plans and resolve payment-related concerns professionally.
Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems.
Coordinate with field collection teams and backend operations for effective account resolution.
Ensure compliance with collection processes, company policies, and quality standards.
Address customer queries, escalations, and disputes with empathy and professionalism.
Achieve daily, weekly, and monthly collection targets.

Eligibility CriteriaExperience
1–5 Years




Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service within the NBFC/BFSI industry.

Education
12th Pass / Graduate in any discipline.

Age
18–30 Years

Language Requirement

Candidates must have excellent English communication skills along with any one of the following:
English + Hindi
English + Telugu
English + Kannada (Sales experience preferred)
English + Malayalam

Required Skills
Tele Collections experience
BFSI/NBFC industry experience
Excellent English communication
Robust negotiation and convincing skills
Customer handling and problem-solving abilities
Basic knowledge of CRM tools and MS Office
Ability to achieve collection targets

Preferred Skills
Loan Collections experience
Escalation handling
Customer dispute resolution
Regional language proficiency

Salary & Benefits
Salary: Up to ₹3.5 LPA
Attractive performance-based incentives
Growth opportunities opportunities
Professional training and development
Supportive work environment

Pay: ₹300,000.00 - ₹350,000.00 per year

Experience:
Tele Collections, Collections,: 1 year (Required)

Work Location: In person

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