Job Summary:
We are looking for a friendly, organized, and customer-focused Telecaller cum Receptionist to manage front desk operations while handling inbound and outbound calls. The ideal candidate should have excellent communication skills, a skilled attitude, and the ability to create a positive first impression for visitors and prospective clients.

Key Responsibilities
Handle inbound and outbound calls professionally.
Respond to customer inquiries and provide accurate information about services.
Follow up with prospective clients and maintain regular communication.
Schedule appointments and coordinate meetings.
Welcome and assist visitors at the reception.
Maintain visitor records and ensure smooth front desk operations.
Direct calls and visitors to the appropriate department.
Maintain customer and inquiry databases.
Coordinate with the admissions, counseling, and administrative teams.
Handle basic email correspondence and WhatsApp inquiries.
Keep the reception area clean, organized, and presentable.




Perform general administrative and clerical tasks as assigned.

Requirements
Bachelor's degree in any discipline.
Experience: 1–3 years in telecalling, customer service, reception, or a similar role.
Excellent verbal and written communication skills.
Good interpersonal and customer handling skills.
Basic knowledge of MS Office (Word, Excel, Outlook).
Ability to multitask and work in a fast-paced workplace.
Skilled appearance and positive attitude.

Preferred Skills
Strong persuasion and follow-up skills.
Valuable organizational and time management abilities.
Ability to handle multiple phone lines efficiently.
Basic knowledge of CRM software is an advantage.
Fluency in English and Malayalam; knowledge of Hindi is an added advantage.

Salary
As per company standards and experience.

Job Type
Full-time

Work Location
On-site

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Receptionist, Telecaller Thiruvananthapuram
🏢 Texa International Services
📍 Thiruvananthapuram