Guest Check-in and Check-out: Greeting guests, verifying reservations, issuing room keys, settling bills, and processing payments efficiently.
Reservation Management: Handling bookings, modifications, and cancellations in the hotel's property management system (PMS).
Guest Communication: Answering incoming phone calls, responding to emails, and directing inquiries to appropriate departments.
Guest Relations: Addressing complaints, resolving issues promptly, and providing information about hotel amenities and local attractions.
Operational Coordination: Collaborating with housekeeping to update room status (e.g., vacant/ready) and notifying maintenance of repairs.
Administrative Duties: Maintaining accurate front desk records, updating guest information, and assisting with reports.
Security & Safety: Monitoring the front desk area, managing room keys securely, and adhering to privacy policies regarding guest information. National Skill Development Corporation (NSDC)



+7

Required Skills and Qualifications
Customer Service: Robust interpersonal skills to provide a welcoming atmosphere.
Communication: Excellent verbal and written skills.
Technical Skills: Proficiency in Hotel Property Management Systems (e.g., Opera), Microsoft Office, and telephone systems.
Multitasking: Ability to handle high-pressure situations and manage multiple tasks simultaneously.
Grooming: Maintaining a qualified appearance at all times. National Skill Development Corporation (NSDC) +6

Typical Qualifications
High school diploma or equivalent.
Previous experience in a customer service or hospitality role is preferred.

Pay: From ₹17,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 Front Office Associate Hotel Industry Is Mandatory Kochi
🏢 Travancore court
📍 Kochi