Roles and Responsibilities:
Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Monitoring service quality by conducting sample checks on calls and emails
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
Recruiting, training, coaching and performance managing the customer service team
Analyse customer care data and statistics to obtain results useful in taking key business decisions.
Assign and designate job territories to customer care staff according to their performance and history




Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints.

Qualification: Any degree

Requirements

Experience Required:
Minimum 5 years in customer care and support

Skills for Success:
Excellent Communication
Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.
Capable of training a team
Positive at Handling customer queries
Customer centric attitude

Advantages

Perks and Benefits

Performance based variable pay

Employee friendly setting

Monthly employee engagement

Annual vacation

📌 Assistant Manager Cc Tiruchirappalli
🏢 Durafit
📍 Tiruchirappalli