Job Description: Assistant General Manager (AGM) - Hospitality Location: Jaipur Salary: ₹20 Lakhs Per Annum (LPA) Experience Required: 12 Years (Reliable career graph with no frequent job-hopping) Education: Master’s Degree / Post Graduate Key Requirement: Exceptional verbal and written communication skills ### Position Overview The AGM Hospitality will be responsible for defining, standardizing, and elevating the customer journey and hospitality excellence across all sales offices and experience centers. This leadership role demands a blend of operational mastery, financial acumen, vendor management, and a customer-first mindset aligned with luxury real estate and premium hospitality standards. ### Key Responsibilities Customer Experience & Service Excellence: Develop and implement a standardized hospitality framework across all touchpoints to drive customer delight, brand perception, and improve CSAT and NPS. Operational Standardization: Ensure uniform implementation of SOPs, operational checklists, and service standards across all locations for scalability and efficiency. Service Quality & Audit Management: Conduct regular site visits and internal hospitality audits to evaluate performance, ensuring audit observations are closed within agreed timelines. Financial & Cost Management:



Prepare and monitor hospitality budgets, identify operational savings, and drive cost-optimization initiatives without compromising the customer experience. Procurement & Vendor Management: Oversee Purchase Order (PO) creation, approvals, and tracking; onboard and evaluate third-party vendors, and negotiate commercial agreements. Governance & Compliance: Strengthen governance mechanisms through process reviews and ensure compliance with corporate policies and statutory requirements. Team Leadership & Capability Building: Lead, coach, and mentor distributed hospitality teams to build a high-performance culture, establish KPIs, and manage individual development plans. ### Candidate Profile Experience: 12 years of qualified experience in Operations within the Real Estate or Hospitality industry. Stability: A proven track record of stability; candidates with frequent job jumps will not be considered. Education: Post Graduate / Master's degree is mandatory. * Skills: Exceptional communication skills, solid leadership qualities, and excellent team management capabilities.

Pay: ₹1,700,000.00 - ₹2,000,000.00 per year

Work Location: In person

📌 Assistant General Manager Hospitality Jaipur
🏢 Eventrics Multi Tasking Solutions
📍 Jaipur