Handle inbound and outbound customer calls professionally.
Conduct post-sales and post-service follow-up calls to measure customer satisfaction.
Schedule service reminders, free service reminders, and periodic maintenance follow-ups.
Record and update customer information accurately in the CRM system.
Coordinate with Sales, Service, and Accounts departments to resolve customer queries.
Register, track, and ensure timely closure of customer complaints.
Monitor customer feedback and escalate unresolved issues to the concerned department.
Ensure adherence to Tata Motors CRM processes and customer experience guidelines.
Follow up on leads, enquiries, and lost sales as assigned.
Conduct customer retention and loyalty campaigns.




Generate daily, weekly, and monthly CRM performance reports.
Maintain confidentiality of customer information.
Support customer engagement activities, events, and promotional campaigns.
Ensure all customer interactions are documented accurately.

Job Type: Full time

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:
Health insurance
Provident Fund

Experience:
automobile : 1 year (Required)
Customer relationship management: 5 years (Preferred)

Work Location: In person

📌 Customer Care Manager Kochi (India)
🏢 Luxon TATA
📍 India