We are looking for a Customer Success Specialist to manage end-to-end operations related to schools, trainings, trainers, and customer support, ensuring smooth execution and high customer satisfaction.

Key Responsibilities
Oversee customer support operations and ensure timely query resolution
Manage and monitor training execution and trainer deployment
Ensure trainers follow company policies and deliver quality sessions
Track training reports and take corrective actions where required
Act as the primary point of contact for schools and ensure robust relationships
Monitor school usage and drive engagement and product adoption
Handle escalations and ensure timely resolution
Coordinate with internal teams for smooth operations

Qualifications:
Excellent verbal and written communication skills.
Previous experience in customer support or a similar role for at least3-5 years.

Job Type: Full time

Pay: From ₹30,000.00 per month

Education:
Bachelor's (Required)

Experience:
Customer support: 5 years (Required)

Language:
English (Required)

Work Location: In person

📌 Customer Success Specialist Navrangpura
🏢 Words Worth
📍 Navrangpura