Roles and Responsibilities :
Handle customer inquiries, concerns, and issues via phone calls in a qualified and courteous manner.
Resolve customer complaints efficiently by identifying solutions or escalating issues to relevant teams when necessary.
Provide accurate information on products/services offered by the company to customers through effective communication skills.
Maintain records of all interactions with customers using CRM software for future reference.
Job Requirements :
Excellent English language proficiency with robust verbal communication skills.
Ability to work on an inbound process dealing with diverse customer queries related to electronics/electricals industry.
📌 Customer Support Representative Haryana
🏢 Naukri e-Hire
📍 Haryana
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