Job Summary

We are seeking an experienced and dynamic Sales Trainer to design, deliver, and evaluate training programs for sales teams in a BPO setting. The ideal candidate will be responsible for onboarding new hires, conducting refresher training, improving sales performance through coaching, and ensuring employees achieve business KPIs.

Key Responsibilities
Conduct induction and onboarding training for new sales associates.
Deliver product, process, and sales skills training.
Train agents on consultative selling, objection handling, upselling, cross-selling, and closing techniques.
Conduct mock calls, role plays, and live call coaching sessions.
Identify performance gaps through call audits and sales reports.
Design and deliver refresher and behavioral training programs.
Collaborate with Operations, QA, and Team Leaders to improve team performance.
Develop training content, presentations, assessments, and SOPs.




Track training effectiveness using metrics such as conversion rate, productivity, quality scores, and customer satisfaction.
Maintain training records, attendance, certifications, and performance reports.
Stay updated on product changes, market trends, and sales best practices.

Required Skills
Excellent communication and presentation skills.
Robust knowledge of BPO sales processes and call center operations.
Expertise in sales techniques, objection handling, and customer engagement.
Ability to coach, mentor, and motivate teams.
Robust analytical and reporting skills.
Proficiency in MS Office (Excel, PowerPoint, Word).
Experience with CRM and Learning Management Systems (LMS) is an added advantage.

📌 Trainer Uttar Pradesh
🏢 ICCS
📍 Uttar Pradesh