Role & responsibilities
Execution & Implementation of systems & service processes at dealers
Review, Monitor & Enhance Dealer KPIs & support.
Regional & Dealer Business plan target achievement
Ensure DSCI & NPS target achievement.
Review and Monitor DCSI & action plan implementation
Review of critical dealers on Customer satisfaction & Business KPIs.
Timely BG renewal & BG fund submission
Spare parts pending order follow up and Retail target Achievement.
Dealer profitability OAR.
Service Campaign/ Technical Campaign monitoring.
Hold up vehicles monitoring Open ROs ( Mech & Bodyshop) and Parts : Back Order follow up
Attending to customer grievances and faster resolution.
Organizing of marketing activities & seasonal camps.
Reporting to KMI HO for current regional developments.
Technical feedback, reports, campaign monitoring.
KMI warranty Policy adherence at dealerships.
Current workshop Site follow up,



Site identification, Layout design finalization
Monitor development of workshop infrastructure.
Tools & Equipment's Follow up along with Workshop enablers (i.e Tablets, KDS & Spare parts racks etc.)
Manpower recruitment & Training.
Warranty audits, parts scrapping .
WEP ( Workshop enhancement program) audit and follow up on concern area’s.
Monthly visit of dealer workshop to maintain high service quality standard at as per KIN Guidelines.

Preferred candidate profile
Valuable communication skills both written and verbal to interact with channel partners and customers.
Complaint analysis
Mentoring and coaching dealership manpower
Customer engagement
Data analysis to monitor dealer profitability

📌 After Sales Field Manager Asfm Haryana
🏢 Kia India
📍 Haryana