Role & responsibilities
Data Analysis: Analyze end-to-end Order-to-Cash (O2C) data and aging buckets to identify payment trends, bottlenecks, and customer behaviors.
Strategy Formulation: Develop and execute targeted, data-driven collection strategies to improve the Collection Effectiveness Index (CEI) and systematically reduce Days Sales Outstanding (DSO).
Portfolio Monitoring: Actively audit daily payment transactions and corporate ledgers to proactively detect delinquent or high-risk accounts.
Risk Mitigation: Initiate swift, corrective actions and risk-mitigation plans on overdue balances to minimize bad debt exposure.
Client Engagement: Communicate directly with US-based corporate clients to investigate and resolve complex payment discrepancies, pricing mismatches, and short payments.
Skilled Negotiation: Negotiate structured payment arrangements and financial settlements professionally, balancing commercial empathy with firm corporate policy.




Relationship Management: Secure timely outstanding balances while successfully protecting and maintaining long-term business-to-business (B2B) relationships.
Policy Compliance: Execute all operations in strict compliance with organizational collection procedures, internal credit controls, and external regulatory standards.
System Documentation: Maintain exact, audit-ready communication trails and transaction histories within the company's ERP system (e.g., SAP/Oracle).
Cross-Functional Alignment: Partner closely with internal Sales, Invoicing, and Billing teams to quick-track dispute resolutions and eliminate recurring billing errors.

Preferred candidate profile

Any Graduate with minimum 3 years documented experience in 0TC/B2B Collection role.

US Shift - Noida location

📌 Management Traineec &b Collections : Us Shift Noida Location Uttar Pradesh
🏢 Genpact
📍 Uttar Pradesh