Job Description Job Title: O365 Services Collaboration Engineer (L2 / L3)

Location: Noida
Experience: 3 to 10

Job Summary

We are looking for skilled O365 Services Collaboration Engineers to support and manage Microsoft 365 collaboration tools. The role involves troubleshooting, administration, user support, and ensuring smooth collaboration services for enterprise environments.

Key Responsibilities L2 O365 Services Collaboration
Provide L2 support for O365 services (Exchange Online, Teams, SharePoint, OneDrive)
Manage user accounts, groups, and permissions
Troubleshoot email, Teams, SharePoint, and OneDrive issues
Perform configuration changes, updates, and basic administration
Monitor service health and SLA adherence
Escalate complex issues to L3 or vendors

L3 O365 Services Collaboration
Act as L3 escalation point for complex O365 issues
Perform advanced troubleshooting and root cause analysis
Manage tenant configuration, compliance, and security policies
Support migration, integration, and deployment of O365 services
Drive automation, monitoring, and process improvements




Mentor L1/L2 engineers and define best practices

Required Skills
Robust experience in Microsoft 365 administration
Hands-on with Exchange Online, SharePoint Online, Teams, OneDrive
Knowledge of Azure AD, Conditional Access, MFA, and security policies
Experience with PowerShell scripting for O365 automation
Familiarity with ITIL processes and incident/change management
Robust troubleshooting, communication, and documentation skills

Valuable to Have
Microsoft 365 certifications (MS-100, MS-101, or equivalent)
Experience with third-party collaboration tools and integrations
Knowledge of security compliance tools (e.g., Microsoft Defender, Purview)

Education
Bachelor s degree in IT / Computer Science / Engineering or equivalent

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Services & Collaboration Engineer/ Uttar Pradesh
🏢 Gigaops Global Solutions
📍 Uttar Pradesh