Role & responsibilities
Technical Service & Quality Control
Perform comprehensive Laptop & PC repairs (Hardware & Software).
Handle Software Installations, OS formatting, and driver configurations.
Refurbished Stock QC: Perform weekly Quality Control tests on all refurbished laptop stock; ensure all units are maintained in "ready-to-display" condition.
Added Advantage: Candidates with Chip-level service skills will be given preference.
Process & Documentation (SOP)
Call Sheet Management: Maintain accurate logs for every service call from "Check-in" to "Delivery."
Asset Security: When receiving a device, meticulously document all accessories (chargers, bags, RAM/HDD specs) to ensure 100% accurate return to the customer.
Workflow: Strictly follow the company SOP (Standard Operating Procedure) and checklist for every machine.
Customer & Admin Coordination
Status Updates:



Proactively notify customers via phone/message at three stages: Service Check-in, Process Update, and Ready for Delivery.
ETA Management: Provide realistic timelines for repairs and ensure deadlines are met.
Logistics: Manage visitor logs, courier arrivals, and related notifications for the service center.

Preferred candidate profile
Experience: Proven track record in laptop troubleshooting and repair.
Communication: Fluent in local language; ability to explain technical issues clearly to customers.
Organized: Must be comfortable following checklists and maintaining digital/physical logs.
Location: Ability to commute to Kovilambakkam, Chennai.

📌 Laptop Service Engineer Tamil Nadu
🏢 Implementers Retail India
📍 Tamil Nadu