The Guest Relations Team is responsible for delivering a warm, professional, and seamless experience for patients, visitors, and their families. The role focuses on patient satisfaction, coordination, and ensuring high-quality service standards at all touchpoints within the hospital.

Key Responsibilities:
Front Desk Management:
Greet and assist patients and visitors courteously.
Handle registrations, appointments, and walk-in queries efficiently.
Patient Experience:
Ensure a comfortable and positive experience for all guests.
Address patient concerns, complaints, and escalate when required.
Coordination:
Liaise with doctors, therapists, nursing staff, and other departments for smooth patient flow.
Assist in scheduling consultations and follow-ups.
Communication:
Provide accurate information regarding services, treatments, and hospital policies.
Maintain clear and skilled communication with patients and families.
Support Services:
Assist in admission and discharge processes.
Guide patients regarding billing, documentation, and insurance processes.
Feedback & Improvement:
Collect patient feedback and report insights to management.
Support initiatives to improve service quality and patient satisfaction.

Required Qualifications:




10th / 12th / Bachelor’s degree in Hospitality, Healthcare Administration, Psychology, or related field.
1–3 years of experience in guest relations, front office, or healthcare services preferred.
Freshers with excellent communication skills can also be considered.

Key Skills:
Excellent verbal and written communication skills
Solid interpersonal and customer service orientation
Empathy and patience while dealing with patients
Ability to handle sensitive situations professionally
Basic computer knowledge (MS Office, hospital management systems)
Positive organizational and multitasking abilities

Preferred Attributes:
Experience in hospital or healthcare setup
Knowledge of patient care protocols
Fluency in English, Kannada, and Hindi (preferred)

Working Conditions:
Rotational shifts (including weekends if required)
Fast-paced healthcare environment

Reporting To:

Front Office Manager / Operations Manager

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Guest Relation Executive Nagar
🏢 Cadabams Group
📍 Nagar