Role & responsibilities

Tele collections_ Team Leader Job Description

Job Title: Job Summary

The Tele Collections Team Leader is responsible for leading a team of telecollection executives to achieve collection targets while maintaining high standards of customer service, compliance, and operational efficiency. The role involves coaching team members, monitoring performance, and implementing strategies to improve recovery rates.

Key Responsibilities
Lead, motivate, and manage a team of telecollection executives.
Monitor daily collection activities and ensure achievement of assigned collection targets.
Track team performance using KPIs such as collections, promise-to-pay (PTP), contact rate, and productivity.
Conduct regular coaching, feedback, and performance reviews.
Ensure compliance with company policies, regulatory guidelines, and ethical collection practices.
Handle customer escalations and resolve complex collection cases.
Prepare daily, weekly, and monthly MIS reports.
Analyze collection trends and recommend process improvements.
Coordinate with operations, credit, and field collection teams for effective recovery.
Support hiring,



onboarding, and training of current team members.

Required Qualifications
Bachelor's degree in any discipline.
25 years of experience in tele collections, with at least 1 year in a team leader or supervisory role.
Experience in banking, NBFC, fintech, or BPO collections is preferred.
Hindi Language is Mandatory

Required Skills
Solid leadership and team management skills.
Excellent communication and negotiation abilities.
Knowledge of collection strategies and delinquency management.
Proficiency in MS Excel and collection/MIS reporting.
Ability to analyze performance metrics and drive results.
Solid problem-solving and conflict-resolution skills.
Customer-focused with high ethical standards.

Key Performance Indicators (KPIs)
Collection target achievement (%)
Promise-to-Pay (PTP) conversion
Rollback and recovery rate
Team productivity and adherence
Quality and compliance scores
Customer satisfaction and complaint resolution
Employee engagement and attrition

📌 Tele Collection Team Leader Karnataka
🏢 home credit
📍 Karnataka