Role Summary Identity Protection Support Engineer will propose a strong back group in enterprise rooting technologies and basis log analysis skills using Splunk The candidate handle escalated operational issue assist in routing configuration changes and support PKI PAM CyberArk infrastructure under the guidance of L3 Teams This role is ideal for professionals who are experienced in daytoday identity troubleshooting
Key Responsibilities
Provide Level 2 support for routing related incident across enterprise Identity Protection PKI PAM CyberArk setting
Troubleshoot and resolve issue and configuration updates
Assist implementing routing change patch selection policies and configuration update
Use basic Splunk searches to analyze logs troubleshooting routing anomalies and support incident diagnosis
Coordinate with service providers for circuit level escalations and performance issues
Monitor and track link availability interface status and routing tables
Maintain documentation including network topology diagrams SPOs and incident records
Ensure tickets are uploaded with resolution details and escalated as needed within SLA timelines
Required Skills Experience
expertise in minimumonewithinPAM CYBERARK API REST PKI MICROSFFT ADCS POWERSHELL CUSTOM CONNECTORS Infrastructure as Code and Azure Devops
Robust mindset and understanding of identity security framework
Proven track record overseeing Identity Protection solutions PKI Microsoft CLM Certificate LifeCycleManagement MIP Microsoft Information Protection CrowdStrike ITDR PAM CyberArk Custom Connectors Infrastructure as code API Rest
Splunk Service now
Experience multisite or international is highly desirable
Experience in complex environment
Troubleshooting root cause analysis
L2 skills minimumonewithin ACTIVE DIRECTORY ENTRAIDInfrastructure as CodeAzureDevops
Key Competencies
Strong interpersonal and stakeholder management skills
Analytical thinking and problemsolving mindset
Ability to work in a highpressure setting with 24x7 operations
Strong documents and presentation skills
Process driven approach with attention to compliance and governance
Certifications Qualifications
Bachelors Masters degree in Computer Science IT or related field
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