We are looking for IT professionals with experience in ATM/CRM technologies and techno-functional operations to support deployment, monitoring, and operational activities for self-service banking machines.The role involves ensuring smooth functioning of ATM/CRM machines, monitoring performance metrics, and preparing operational reports.
Key Responsibilities:
Support ATM/CRM deployment and rollout activities across locations.
Handle day-to-day operational monitoring of ATM/CRM machines.
Monitor ATM uptime, downtime, and performance metrics.
Provide L1 techno-functional support and coordinate with internal technical teams for issue resolution.
Track incidents and escalate issues to relevant teams when required.
Prepare daily, weekly, and monthly MIS reports related to ATM/CRM performance.
Maintain documentation and reports related to ATM operational performance and service availability.
Coordinate with field engineers, vendors,
and internal teams for deployment and troubleshooting.
Skills Required:
Experience in ATM / CRM technology and operations support
Understanding of ATM deployment, monitoring, and rollout processes
Experience with ATM performance monitoring (uptime / downtime tracking)
Knowledge of techno-functional L1 support processes
Solid knowledge of MS Excel, Word, and PowerPoint
Valuable analytical and reporting skills
Preferred Experience
Experience working with ATM managed services or banking technology operations
Exposure to self-service banking environments