Roles and Responsibilities
Manage customer queries related to demat accounts, equity sales, financial services, mutual funds, and trading.
Provide excellent customer service by resolving issues promptly and efficiently.
Handle escalated cases from other teams or customers with empathy and professionalism.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal stakeholders to resolve complex customer issues.
Note ; Candidates must have at least 1 year of experience in a similar broking firm.
📌 Assistant Manager Customer Services West Bengal
🏢 Kotak Securities (KSL)
📍 West Bengal
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