The Relationship Manager is responsible for managing customer relationships to drive sales and service delivery across organizations products & services. The role involves client acquisition, revenue growth, up sell, cross sell while ensuring high levels of customer satisfaction and service excellence.
Handle telephonic conversations with potential clients using data provided & folow up using multiple sources.
Generate quality leads and acquire current customers through references and other sourcing channels.
Drive achievement of business targets and budgeted objectives.
Conduct market research to identify current business prospects and revenue streams.
Identify the right clients among leads & stratigize multiple ways to win business with potential clients.
Get trained on the product & services offered by the company (Trading, Stock Market Related, Sales, Tele Calling).
Demonstrate excellent communication skills and an excellent telephonic presentation to identify right prospects among the leads provided.
Ensure timely and effective resolution of customer queries and concerns.
Deliver superior customer service to achieve high levels of customer satisfaction.
Fix and schedule meetings with interested clients & maintain accurate records of client interactions.
Manage the full sales cycle from initial contact to enrolment.
Should be willing to work on versatile timings & stretch extra working hours as & when required.
Willing to work in a startup environment & adjust to a startup culture.
Always ready to assist with other departments as required.
Consistently meet assigned performance targets
Note: We are awaiting SEBI approval (Under Process).
Preferred candidate profile:
Excellent communication skills.
Strong relationship-building capabilities.
Effective interpersonal and stakeholder management skills.
Strong analytical and problem-solving abilities.