We are looking for experienced Call Center Associates with expertise in US Life & Annuity Insurance. The ideal candidate should have experience handling Voice and Chat processes in an international BPO setting and possess excellent communication and customer service skills.
Key Responsibilities
Handle customer queries related to US Life & Annuity Insurance through Voice, Chat, and Email.
Provide accurate information regarding policy servicing and agency management.
Resolve customer concerns efficiently while delivering an excellent customer experience.
Identify and handle complex customer situations appropriately.
Maintain accurate records of customer interactions.
Support Voice, Chat, and Back Office operations as required.
Mandatory Requirements
25+ years of overall experience.
Minimum 2–3 years of experience in US Life Insurance Agency Management/Servicing (preferred).
Must have worked in an international call center handling both Voice and Chat processes.
Excellent spoken and written English communication skills.
Robust customer service and problem-solving abilities.
Ability to understand customer scenarios and explain product-related information accurately.
Typing speed of 40–60 WPM for Chat and Email support.
Positive working knowledge of Microsoft Office.
Willingness to work primarily in US Night Shifts (24x7 rotational shifts with rotational week off).
Screening Checklist
US Life & Annuity Insurance experience.
International BPO experience.
Voice + Chat process experience (mandatory).
Excellent English communication skills.
Comfortable working US Night Shifts.
Willing to work from TRIL, Mumbai.
📌 Call Center Associate Mumbai
🏢 Tekskills
📍 Mumbai
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