Role Overview

The MSP Program Manager (Offshore) is responsible for supporting and managing Managed Service Provider (MSP) programs for global enterprise clients. This role partners closely with vendors, internal delivery teams, and U.S.-based stakeholders to ensure operational excellence, compliance, and program performance across offshore and global requisitions.

Key Responsibilities
Manage day-to-day MSP operations for assigned client programs, including requisition flow, vendor engagement, and SLA adherence
Act as the primary offshore point of contact for vendor partners with India-based delivery teams
Support vendor onboarding, compliance documentation, and ongoing performance management
Monitor KPIs such as time-to-fill, submission quality, supplier performance, and cost metrics
Ensure adherence to client policies, labor regulations, and MSP governance standards
Collaborate with U.S.-based Program Leaders on escalations, reporting,



and continuous improvement initiatives
Prepare and deliver operational reports, dashboards, and insights for internal and client stakeholders

Required Qualifications
5+ years of experience in MSP, contingent workforce, or staffing operations
Solid understanding of vendor management, offshore staffing models, and compliance requirements
Experience working with VMS platforms (Fieldglass, Beeline, or similar preferred)
Excellent communication skills with the ability to support U.S.-based clients across time zones
Solid analytical, organizational, and stakeholder management skills

Preferred Qualifications
Prior experience supporting global or enterprise MSP programs
Exposure to IT, engineering, or professional services staffing
Experience working in a matrixed, global delivery workplace

📌 Msp Program Manager Gujarat
🏢 Ascendum Solutions India
📍 Gujarat