Shift planning with shift owner key role and responsibilities
Shift productivity tracking
Monitoring SLA and CPT
Process adherence, Quality, SOP, UPP , Space design, Audit ,
RCA for any Miss
Vehicle placement and fulfil Customer requirement
Tracking manpower availability, Attrition, Absentees Floor requirement as per CAP fluctuation
Monitor CX CPT, Dock CPT, 3P CPT, TX CPT, NTBDR
Manpower Floor training , 555 Audit, Keeping healthy and happy workplace setting, Team Motivation
Handle Ops Escalation, Customer escalation, 3 P Escalation, Vehicle Escalation
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