JOB POSITION Guest Service Associate
RESPONSIBLE TO FrontOffice Manager
JOB DEFINITION
To attend the guestscourteously with warmth and deal promptly with their room reservations andrelated queries, and also deal with information requirements, messages and mailif any.
4.DUTIES AND RESPONSIBILITIES
Deliver excellentcustomer service to all guests
Handle check-in andcheck-out efficiently
Answer calls and respondto inquiries politely
Provide accurateinformation about hotel services and local attractions
Maintain guest recordsand ensure data accuracy
Handle cash transactionsand billing procedures
Manage room bookings andreservations
Coordinate withhousekeeping and other departments
Monitor guest safety andreport issues when needed
Follow company policies,procedures, and standards
Ensure smooth shifthandovers
Attend training sessionsand meetings regularly
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Guest Service Associate Tamil Nadu
🏢 East India Hotels (EIH)
📍 Tamil Nadu
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