Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Service Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Intelligent Operations centers.

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for
Ability to perform under pressure
Adaptable and versatile
Problem-solving skills
Agility for quick learning




Ability to work well in a team

Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create recent solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on recent assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Service Delivery Operations Team Lead Voice Maharashtra
🏢 Accenture
📍 Maharashtra