Key Responsibilities
Manage and update customer information in the CRM system accurately.
Handle customer enquiries, requests and complaints via phone , email and watsapp.
ensure timely follow ups with existing and prospective clients.
Coordinate with sales, operations,and finance teams to resolve customer issues.
Track customer interactions and prepare regular CRM and MIS reports.
Support client onboarding and documentation process.
Maintain solid relationships with customers to improve retention and satisfaction.
Identify customer needs and escalate prospects to the sales/relationship team.
📌 Crm Executive Kolkata
🏢 RECEX
📍 Kolkata
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