Hello, Role: Customer Support Executive (B2B – US Market) Shift: 7:30 PM – 5:00 AM IST (10:00 AM – 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location: Ahmedabad, Gujarat ( In office)
Experience: 2 - 3 years
Employment Type: Full-Time Job Overview: We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers. Key Responsibilities: Handle inbound and outbound calls with B2B customers, dealers, and distributors. Create, process, and manage orders using Shopify. Manage product returns, exchanges, and warranty claims through the Redo platform. Respond to customer queries via phone, email, and text in a timely and professional manner. Support sales inquiries and maintain strong customer relationships. Coordinate with internal teams to resolve customer issues efficiently.



Maintain accurate records of customer interactions and order updates. Identify opportunities to enhance customer satisfaction and support business growth. Requirements: Excellent verbal and written English communication skills with a neutral accent. Experience handling US-based customer support or B2B business communications. Hands-on experience with Shopify (mandatory). Knowledge of returns and warranty processes; Redo platform experience is an advantage. Strong customer service and relationship management skills. Ability to work independently in a quick-paced environment. Strong organizational skills and attention to detail. Reliable internet connection and a qualified remote work setup. Preferred Qualifications: Experience in B2B customer support, wholesale account management, or sales support. Experience working with US-based customers, dealers, or distributors. Understanding of eCommerce operations and order management processes. Let's Connect!

📌 Customer Support Executiveb – Us Market Ahmedabad (India)
🏢 Elsner Technologies
📍 India