Job Description:

Key Responsibilities

Customer Relationship Management
Act as the single point of contact for customers post-booking.
Handle customer queries, complaints, and service requests in a timely and qualified manner.
Maintain long-term relationships with customers to ensure satisfaction and referrals.

Post-Sales Coordination
Coordinate with Sales, Legal, Accounts, Projects, and Site teams for customer-related matters.
Support customers through the entire post-sales process including agreement execution, loan coordination, and possession.

Documentation & Compliance
Prepare and manage customer documents such as:
Booking forms
Agreement to Sell / Sale Deed
Demand letters
Allotment letters
Ensure compliance with RERA and company policies.
Maintain accurate customer records in CRM systems.

Payment & Collections Support
Generate and share demand letters as per construction milestones.
Follow up with customers for timely payments.
Coordinate with accounts team for payment reconciliation.

CRM System Management




Update customer data, interactions, and payment status in CRM software.
Generate MIS reports related to customer status, collections, and grievances.

Customer Experience & Handover
Conduct possession and handover coordination.
Arrange site visits, inspections, and snag list closure.
Collect customer feedback and resolve post-handover issues.

Required Skills & Competencies
Robust communication and interpersonal skills.
Customer handling and problem-solving ability.
Knowledge of real estate documentation and RERA norms.
Proficiency in MS Excel, CRM software, and email communication.
Valuable coordination and follow-up skills.

Preferred Candidate Profile
Prior experience in CRM/Post-Sales in a Real Estate company.
Familiarity with real estate agreements and customer lifecycle.
Ability to handle multiple customers and tasks simultaneously.

📌 Crm Executive Navi Mumbai
🏢 RECEX
📍 Navi Mumbai