Client Retention & Acquisition: Cultivate long-term, trusting relationships with clients to foster loyalty and encourage contract renewals.
Problem Resolution: Act as the primary point of contact to quickly resolve client complaints and escalations.
Sales & Growth: Identify cross-selling and upselling prospects to meet revenue targets, and pitch tailored products/services.
Performance Tracking: Maintain accurate records of client interactions in CRM software and conduct regular business reviews to present performance metrics.
Cross-Functional Collaboration: Partner closely with internal departments—like sales, marketing, and product development—to align services with client feedback and market trends.
📌 Relationship Manager Mf Western India
🏢 equitas small finance bank
📍 India
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