Candidates with robust communication skills who can make customers feel welcome in the store .Candidate should be able to identify client needs, present and answer questions about the products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make successful in this role.
Responsibilities
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with recent products/services
Requirements and skills
Understanding of the retail sales process
Familiarity with consumer behavior principles
Knowledge of inventory stocking procedures
Track record of achieving sales quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in quick-paced settings
Flexibility to work various shifts