Primary Responsibilities
Ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
To direct and control the Housekeeping operations and staff of the Housekeeping department.
People Management
Establish and maintain seamless co-ordination & co-operation with all departments of IBIS Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.
Maintain appropriate staffing levels in order to consistently provide excellent guest service.
Provide effective support to the team to enable them to provide a range of effective and effective services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
Financial Management
Formulate yearly business plan and budget.
Ensure to maintain department budget within established guidelines and explain monthly variances.
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain cost controls through proper scheduling and inventory management.