Description

Job Overview:

The ServiceNow ITOM & CMDB Architect is a senior technical leadership role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a robust focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Responsibilities

Key Task and Responsibilities:
Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
Design scalable solutions across:
Discovery, Service Mapping, Event Management
Hybrid/cloud infrastructure settings
Lead the design and evolution of CMDB data models and CI relationships
Drive adoption of the Common Service Data Model (CSDM)
Establish and enforce:
Data governance policies
CI lifecycle management (onboarding, updates, retirement)
Data quality and reconciliation standards
Define CMDB ownership model and audit controls




Ensure CMDB acts as a single source of truth for enterprise IT assets and services
Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Qualifications

Essential Qualification and Education:
10–12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles
Proven experience with:
Enterprise-scale CMDB implementations
ITOM transformation (Discovery, Service Mapping)
Robust expertise in:
ServiceNow ITOM (Discovery, Service Mapping, Event Management)
CMDB, CSDM, CI lifecycle & relationships
ITSM modules (Incident, Change, Problem)
Hands-on experience with:
APIs, Integration Hub, MID Server
Cloud platforms (Azure / AWS preferred)
Monitoring and infrastructure tools

Certifications (Preferred)
ServiceNow CSA (Certified System Administrator)
CIS-ITOM / CIS-CMDB
ITIL Foundation
LI-NS1

📌 Principal Technology Specialist Pune
🏢 Lutech Resources
📍 Pune