Key Responsibilities – Food & Beverage Associate (F&B; Service)
Welcome guests warmly and escort them to their tables while ensuring a pleasant dining experience.
Take food and beverage orders accurately using the Point of Sale (POS) system.
Serve food and beverages promptly while maintaining high service standards.
Recommend menu items and provide detailed information about ingredients, preparation methods, and pricing.
Assist guests with menu selections, dietary preferences, and special requests.
Ensure guest satisfaction by checking in throughout the dining experience and responding promptly to requests.
Handle guest inquiries, complaints, and feedback professionally and courteously.
Maintain positive guest relations by delivering exceptional customer service.
Be knowledgeable about all hotel/restaurant services, facilities, promotions, and nearby attractions to assist guests effectively.
Practice suggestive selling techniques to enhance the guest experience and maximize revenue.
Prepare and maintain service stations, ensuring adequate stock of tableware, cutlery, condiments, and other service supplies.
Transparent, clean, and reset tables efficiently before and after service.
Follow all Food & Beverage Service Quality Standards and Standard Operating Procedures (SOPs).
Ensure compliance with food safety, hygiene, health, and sanitation standards.
Understand and adhere to all company safety, security, and emergency procedures.
Be familiar with company loyalty programs and assist guests with related information when required.