Job Category: Head

Job Type: Full Time

Required Experience: 15+ Years

Job Location: Bangalore

Key Responsibilities:
Client Satisfaction & Retention: Ensure high client satisfaction by monitoring CSAT/NPS scores, managing renewals, and maintaining robust client relationships to drive account retention.
Delivery Excellence & SLA Adherence: Oversee project delivery, ensuring adherence to SLAs, quality standards, and timely execution across all engagements within the account.
Financial Performance Management: Manage the financial health of the account, including revenue, profitability, and cost optimization, while driving sustainable growth.
Talent Management & Team Growth: Lead recruitment, development, and retention of key resources (TDMs, Architects), fostering skill development and engagement within the account team.
Account Growth & Cross-Sell/Upsell: Identify opportunities for account expansion, including EE (existing engagement)



and EN (current engagement), and execute cross-sell and upsell initiatives.

Key Skills & Experience:
Experience: 12–18 years in IT Services Delivery & Account Management.
Delivery Governance: Solid background in managing SLAs, project/program delivery, and service excellence.
Financial Acumen: Proven ability to manage account P&L;, revenue growth, and profitability.
Client Management: Strong track record of CXO/VP-level engagement with high CSAT/NPS outcomes.
Account Growth: Demonstrated success in cross-sell/upsell and expanding existing client relationships.
Team Leadership: Experience in hiring, managing, and developing account teams (TDMs, Architects, SMEs).
Communication: Strong executive presence, stakeholder management, and negotiation skills.

📌 Account Delivery Head Bengaluru
🏢 Tru Global Software
📍 Bengaluru