The Restaurant Hostess is responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring guests receive a positive first impression of the restaurant. The role helps maintain smooth front-of-house operations and excellent customer service.
Key Responsibilities1. Guest Reception
Welcome guests warmly upon arrival
Escort guests to their tables and provide menus
Maintain a friendly and skilled attitude at all times
Assist guests with inquiries and special requests
Reservation Management
Manage table reservations and waiting lists
Answer phone calls and handle booking inquiries
Coordinate seating to optimize table turnover and guest comfort
Customer Service
Ensure guests are attended to promptly
Communicate waiting times accurately
Handle guest concerns politely and escalate issues when required
Coordination
Coordinate with restaurant captains, servers, and kitchen staff
Monitor dining area availability and seating flow
Support smooth front-desk and dining operations
Cleanliness & Presentation
Maintain cleanliness and organization of reception area
Ensure menus and waiting areas are presentable
Follow grooming and hygiene standards
Required Skills & Qualifications
Excellent communication and interpersonal skills
Pleasant personality and qualified appearance
Robust customer service orientation
Ability to multitask and remain calm under pressure
Basic computer and reservation system knowledge
Education & Experience
High school diploma or hospitality qualification preferred
1–2 years of experience in hospitality or customer service preferred
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Food provided
Work Location: In person
📌 Restaurant Waitress Pune
🏢 Sante Spa Cuisine
📍 Pune
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