Key Responsibilities

Manage Classes and Scheduling Plan and publish class schedules; resolve conflicts, reschedules, and cancellations end-to-end; publish the weekly schedule to every faculty member and student group.

– Student onboarding—set up new students: WhatsApp group, resource folder access, progress tracker, portal and mock-test logins, and flashcard dispatch; schedule diagnostic tests and demo classes and follow up until complete.

– Communication—be the first point of contact on WhatsApp and phone for students, parents, and faculty; respond promptly in clear, skilled English; handle cancellations and complaints calmly; escalate what needs escalating.

– Records & reporting—maintain student details, attendance, fee and payment records, and faculty availability and class records; produce daily and weekly operations reports; coordinate with accounts.

– Faculty coordination—collect and update fixed weekly availability, collect attendance accurately for payouts, and support new-faculty onboarding.

– Progress monitoring—check that faculty update student trackers on time, follow up where they have not, and flag students falling behind on mock tests.

– Office administration — supplies and inventory, couriers and document handling, digital and physical filing,



incoming calls and visitors, and event logistics.

Must-Haves

– Spoken English—able to hold a full phone conversation with a student or parent, understanding the first time and responding clearly and confidently.

– Written English — able to write a correct, skilled WhatsApp message or email without correction.

– Speed — works quickly and closes things out; scheduling is part of the job, not the whole day.

– Attention to detail—a wrong time, link, or email address means a class does not happen.

– Computer proficiency—genuinely comfortable with Excel or Google Sheets (sorting, filtering, basic formulas), Word or Docs, email, and calendar applications.

– Ownership and judgement — acts sensibly and communicates when something goes wrong and no one is available to ask.

– Graduate in any discipline.

Good to Have

– 1–3 years in an administrative, coordination, or front-office role — education, healthcare, or professional services preferred.

– Experience with a CRM or student management system.

– Experience handling WhatsApp Business at volume.

– Basic design ability in a tool such as Canva.

– Working knowledge of Bengali and Hindi alongside English.

📌 Student Coordinator (West Bengal)
🏢 Priyamvada Agarwal
📍 West Bengal