- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to resolve customer issues.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

- Good communication skills and ability to work well in a team.
- Ability to handle multiple tasks simultaneously and prioritize responsibilities.
- Solid problem-solving skills and attention to detail.
- Adaptability to changing situations and priorities.
- Willingness to learn and take on new challenges.
- Experience in an international BPO outbound process is preferred.

Perks and Benefits

- Fixed shift timing and weekly off.
- Salary paid on time.
- No bonds.
- Training provided as needed.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CUSTOMER SUPPORT EXECUTIVE (West Bengal)
🏢 RAIDMAX TECHNOLOGIES
📍 West Bengal